Criticism remains for RSA’s referral network

12 September 2017

Insurance group RSA has said that average claims for clients using its Preferred Referral Network are considerably lower after the first 18 months of operation.

The company launched the network in December 2015 for underwritten pet policies at Tesco Bank, MORE TH>N, John Lewis and Argos, which sparked criticism from some referral clinics.

But RSA said its customers are ‘delighted’ with the change and that claims cost on average £385 ‘when customers use our network partners – making their cover limits go further.’

Read more in the BSAVA and BVA joint statement which appeared in a recent issue of Veterinary Record.